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The « hand-free » skip@ss

The main innovation of the Alpe d’Huez Grand Domaine area for the winter season 2007/2008 is the automated ticket emission and control system called « Hands free ». The SATA decided to entirely equip its ski area with electronic terminals, this anwsering its customers’ expectations and improving their comfort of the skiable field and within the resort.

Nearly 80 control terminals are placed on our ski lift network. All of them are positioned on the left of the skier.

From now on, ski passes are registered on a microchip, embedded in a skipass (credit card size plastic support).
The « hands-free » system, developped by Skidata company, automatically detects and controls your ski pass when you pass in front of the terminal and your ski pass remain in your pocket. The terminal remotely reads the data of the purchase ski pass (ski area, duration of the ski pass, photograph, skier category adult, junior, senior…). No more need to take out and show your ski pass! More comfortable for skiers, a saving of time at controls and, of course, increased flow at the ski lifts. It also represents the possibility to purchase your pass directly on the Internet. No more need to queue at a cashier, you can go skiing directly.

How to use it

When you ski by the starting point of the lift, your pass is detected and checked automatically, as long as it is in the left pocket of your jacket.
Never put in this same pocket your keys, mobile phone, credit cards, your up dated ski passes or even some metallic things. The best is to have your ski pass isolated in your pocket in order not to make any interference. 
Every member of your family – or of your group, must hold his own ski pass.
One ski pass is not transferable, be sure you have it in your pocket and do not lose your receipt (proof of the purchase).
Do not bore it, do not fold it, do not twist it: the electronic system should be dammaged. Do not write or do not stick on your skipass.

3 Different cards

1- skip@ass (rechargeable):

It is available at all the SATA desks in the resort, or you can order it on line on the Internet. A 2 € deposit is required for ski passes valid from 2 to 15 days. It is rechargeable all year long, as and when you need it, during your stay at the SATA desks or on the Internet. It is valid from one season to another.

With a pass valid for 6 days or more « Grande Galaxie », you are entitled to: 1 day free skiing at one of the following areas: Puy Saint Vincent, Serre-Chevalier/Briançon + 2 days free skiing in Les Deux Alpes, without an exchange at the cash desks.
Also it is called ECO card because it is the most ecological support « hands-free ».

2- Disposal pass (recyclable)

This support is free of charge, and used for the daily ski passes only. Purchase at the cash desks only. This is not rechargeable.
Because we care about nature, SATA placed some special boxes at your disposal near the cash desks, in order to recycle the out-of-date cards.

3- The pedestrian return ticket

Purchase only at the cash desks; you will have to show this ticket to the controller, and after its validation, you will have the access to the lift.

Purchase on line

If you possess your own card skip@ss, please reload it on our web site www.sataski.com :  you will be able to use your ski pass a few seconds after reloading depending on the date you have chosen.

The Alpe d’Huez Grand Domaine and Alpe du Grand Serre tourist offices’ websites are both linked with www.sataski.com : one more possibility for you to buy or reload your skip@ss. From Alpe d’Huez (www.alpedhuez.com ), from Oz-en-Oisans (www.oz-en-oisans.com ), from Vaujany (www.vaujany.com ), from Auris-en-Oisans (www.auris-en-oisans.com ), from Villard Reculas (www.villard-reculas.com )….etc

Instructions for use :

The very first time : you order your skip@ss reloaded with the kind of ski pass you have chosen.
You should receive your skip@ss at home ordering it  at least 5 days before the date of the first use.
Or you can ask for a delivery at the desk of  your residence, your hotel, etc… or you can find it at one of our cash desks (purchase at the latest 2 days before your withdrawal).

Next times:
You can reload your skip@ss on the Internet with the number of days you need as often as you want. You have to identify yourself with your e-mail adress and just select the kind of ski pass you want to reload on your skip@ss.  Thanks to your e-mail, the system recognize your card number and your personal details.

Or you can recharge instantaneously your card at the electronic terminals you will find in our ski pass offices. And of course, also the cashier may reload your skip@ss : please show it every time at the desk.
Whatever the way you have chosen, your skipass will be detected and checked automatically a few seconds after! Then, it’s up to you: benefit from the ski area! (don’t forget your skip@ss!).

Promotions

You will find some special offers on the Internet: tribu offers, Saturday offers,  spring skiing offers, etc…
You will be informed by e-mail during the whole season; also you will receive some information: snow conditions, weather forecast, if you agree with (mention « I accept » or « I don’t accept » when you buy on line).

Checking

While passing by a turnstile, all the details and the type of your ski pass will appear on the screen.
Usually, someone is there to help you and to provide you with ski information: snow conditions, etc… but also they control some ski passes.
You will see some sworn controllers while skiing: they may control all the ski passes at any time. A proof of the age will be required for all the ski passes at reduced price.
They will also please you to show the receipt printed when you bought your ski pass (at the cash desk or on the Internet).

The « Hands-free » system allows an absolute checking of all the ski passes: we may follow your ski pass step by step. All the information collected at every turnstile will be registered in order to avoid any fraud.

If you lose it

Producing the number of your  skip@ss, we will deliver a new one after diactivate the lost pass. In case of loss, destruction or robbery, we may replace it, if you produce your receipt.
If you bought it at the ski pass office, please show the receipt the cashier gave you. This receipt includes the numbers of your skip@ss.
If you bought it on the Internet, please show your purchase confirmation: with your order number, SATA can follow instantaneously your purchase.

Be careful ! The copy  of your ski pass will be invoiced  10 euros and 1 day is necessary before getting it.